If you have any questions regarding your purchase, we will do everything we can to address your concerns. Please, contact us via email at support@helmsmancrystal.com
Reasons for payment failure and solution
Credit Card:
1.3D Authorized Service not completed: Complete the 3D Secure authentication properly, ensuring you enter the correct verification code or password when prompted.
2.International Transaction Block: Notify your card issuer in advance when making international purchases or ask them to enable international transactions.
3.Exceeded Transaction Limits: Check your card's daily or transaction limits with your bank. If needed, request a temporary increase in your limit or wait until the next day to retry the transaction.
4.System error: Retry the payment after a few minutes, or try using a different browser, device, or network connection.
PayPal:
1.Insufficient Funds: Add funds to your PayPal account or ensure the linked bank account or card has sufficient balance to cover the payment.
2.Payment is declined:: Contact your card issuer to check why the card was declined, or use an alternative funding source such as another card or bank account.
3.Security and Fraud Prevention: Confirm your identity through any additional security steps PayPal requires (e.g., answering security questions or receiving a verification code via email or text). You may also need to contact PayPal's customer support to resolve security issues.
4.Transaction Limit Exceeded: Verify and increase your transaction limits by completing your PayPal account verification process, which may include confirming your bank account, card, or providing personal ID.
Klarna:
1.Payment cannot be completed currently: Please change another payment method and try again. We are so sorry that we do not accpet klarna as payment method currently for Canada and Australia.
2.Others: Please contact Klarna for help. Or you may change another payment method and try again.
Are your crystals real?
With the exception of some widely known man-made materials such as sandstone, opalite (which we clearly label as synthetic in the product details), all our crystals are entirely natural. If desired, we can provide certification upon request (additional appraisal fees apply).
How can I track my order?
Once your items are packaged and ready, we will notify you with the tracking number for your parcel. Occasionally, there may be delays in the tracking information being updated. However, you can reach out to our customer service for the latest logistics details or use https://www.17track.net/en to track your international shipment.
How long will it take for me to receive my order?
We only offer air shipping on our website. After you complete the payment, your items will be packaged and handed over to the logistics provider within 0-2 business days. Depending on the distance to different countries, it typically takes 7-15 days for you to receive your package. Some pre-ordered or custom-made items may require an additional production time of around 30 days.
Wholesale Availability
Looking to purchase items in bulk? Please reach out to me with a detailed list of the crystals, sizes and quantities you're looking for so I can provide you with an accurate quote.