1.If your package cannot be delivered successfully, we contact you timely but you do not reply us within one month, this will be considered as you automatically giving up the package. As you know, the courier company will not keep one package for one month. 

2.If you discover any damage during the unpacking process, please contact us promptly within 7 days after receiving the package.

Due to the high cost of international logistics, we are unable to accept returns, but we will definitely provide a reasonable compensation solution, such as a refund or free replacement of the damaged item.

Please keep evidence such as your unboxing video and photos. If the external packaging of the product is damaged, please inform us immediately. We will appropriately file a claim with the logistics company.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Contact Us:


Response time: within 24 hours(working days)

Mon-Fri 9:00am-5:00pm(UTC+8)

 Now available in English.